News Archives - Page 2 of 10 - RTO 9

Celebrating Inclusive Businesses in Prince Edward County and Kingston

It’s essential for businesses to take steps towards creating a welcoming environment for everyone, regardless of their race, gender identity, or sexual orientation. The Rainbow Registered Program is an online directory that helps businesses showcase their commitment to diversity and inclusion.

Whether you run a restaurant, retail store, or service provider, you can benefit from joining Rainbow Registered. By doing so, you can attract a new customer base, build your brand, and increase your visibility. Plus, displaying the logo on your website or storefront sends a positive message to potential customers that your business is inclusive and welcoming.

The LGBTQ+ community is actively seeking businesses that share their values, and are safe and welcoming. By joining the Rainbow Registry, you can reach this demographic. We’re excited to celebrate the awesome businesses in Prince Edward County and Kingston that have already joined the directory!

  • Adega Wine Bar (PEC)
  • Millefleurs (PEC)
  • The Eddie Hotel & Farm (PEC)
  • Bermuda PEC (PEC)
  • Flame & Smith (PEC)
  • 555 Brewing Co. (PEC)
  • The June Motel (PEC)
  • Visit the County (PEC)
  • PEC Chamber of Commerce
  • Curious Goat General Store (PEC)
  • Jackson’s Falls Country Inn (PEC)
  • Donald Gordon Hotel & Conference Centre (Kingston)
  • Glow Skincare Co. (Kingston)
  • Cher-Mere (Kingston)
  • Kingston Gaming Nexus
  • Improbable Escapes (Kingston)
  • Holiday Inn Kingston Waterfront
  • Four Points by Sheraton Kingston
  • Tourism Kingston
  • Kingston Accommodation Partners
  • Downtown Kingston BIA
  • RTO 9 – woo!

Are you ready to become the next Rainbow Registered business? Visit RainbowRegistered.ca today to learn more and join the movement towards a more diverse and inclusive society.

Drive for Excellence in 2022

RTO 9 once again was pleased to implement a funding program developed to help start, build or grow organizations’ marketing programs.

The Drive for Excellence program was designed for Destination Marketing Organizations (DMOs) and Destination Marketing Program (DMPs) partners to support everything from strategy development to marketing campaign support, to operator training and many other options.

 The Drive for Excellence program:

  • Maps out how destinations and operators want to develop over time; business, market, and trade ready
  • Allows destinations and operators to self-identify their current readiness and understand what’s ahead
  • Helps the RTO to collaborate with destinations to provide direct access to professional services and knowledgeable marketing support
  • Provides a strategic and measurable industry development legacy
  • Provides direct access to professional services and knowledgeable marketing support

Below are the support programs that have been initiated for each destination for the 2022/2023 season.

Prince Edward County – Paid Search Strategy – Countylicious
Bay of Quinte – Content creation + digital asset development curated by BoQ
Kingston – TBD
Cornwall – Influencer and PR Media FAM tours through TartanBond + Content creation + digital asset development
SDG Counties – Media plan and implementation through Alphabet Creative
1000 Islands Gananoque – Influencer and PR Media Fam tours through TartanBond + Digital
Lennox and Addington – Digital media campaign with 1Dea Creative plus Design
Frontenac County – Content creation + digital asset development, Experiential Workshop 
Brockville – Content creation + Influencer and PR Media FAM tours through TartanBond
1000 Islands Rideau Canal Waterways – 1000 Islands & Rideau Canal Waterways Tourism Development Strategy implementation

RTO 9 Takes Home Several Awards at the TIAO Summit

We’re thrilled to announce that we have won ⅗ nominations from the TIAO Ontario Resiliency Awards.  The TIAO Ontario Resiliency Awards are well established as the defining tourism award program in the province and we’re proud to be a part of it. 

Our campaign, Rail + Roam won under the COLLABORATION category for Transportation, Regional Tourism Organization, and Accommodation.  We truly feel that these awards are a reflection of the collaboration we had with our partners and would like to extend our gratitude to Landsby, Alphabet® Creative, and VIA Rail Canada for all of their hard work and team effort put in during this campaign. 

A special congratulations to Tourism Kingston for winning INNOVATION – Food Service for Kingstonlicious, Delta Hotels by Marriott Kingston for winning the Safe Travels Stamp for Tourism Region 9 and The Eddie & The Festival Players for winning COLLABORATION Festivals & Events.

View all award winners here.
View our award-winning campaign, Rail + Roam here.

Thank you from all of us at RTO 9!

About the TIAO Ontario Resiliency Awards

2021 continued to be a year that challenged our industry, reinforcing the need for determination and perseverance. It just made sense for TIAO to continue to recognize those that have shown resiliency, gained inspiration from others and look towards rebuilding with the Ontario Resiliency Awards.

This year’s awards had two new elements of criteria. The first was that each nomination must be able to provide the actions made towards diversity, equity, and inclusion in what they are being nominated for. The second was that each nomination came from the desire and opportunity to promote and collaborate.

RTO9 Launches Welcome Kit

RTO 9 works closely with tourism-related business owners across South Eastern Ontario in the development and promotion of visitation to the region. The organization works closely with destination marketing organizations, destination marketing programs, municipalities, counties, and independent business owners to explore strategic projects and programs to support and grow tourism.

This welcome kit is intended to introduce the role, support and partnership opportunities that RTO 9 provides to all those engaged in tourism in South Eastern Ontario.

  • Who We Are
  • The Tourism Funnel
  • What We Do
  • Why Get Involved

We look forward to the opportunity of working with you to help grow tourism in South Eastern Ontario.

View our Welcome Kit

Social Media Engagement: How To Connect With Us

We all have amazing stories to tell and know that travel-related storytelling, in all its many forms, is of great interest to consumers. We encourage our regional partners, and operators to share their stories/products/experiences/packages with us to keep us in the loop. Your input will help with our marketing needs.

How do we connect with tourism partners?

Part of what we do includes increasing the marketing reach for destinations, communities, and tourism business operators within South Eastern Ontario. We actively work with our Destination Marketing Organizations (DMOs) and Destination Marketing Program (DMPs) partners when developing our content on a seasonal basis. The content recommendations are referenced and repurposed into our marketing activities across our website and social media channels. We also reference these suggestions when organizing Influencer and other Media trips.

Our South Eastern Ontario Social Media channels allow us to connect with our audience and inspire visitation. Both Facebook and Instagram serve as our primary channels for connecting with consumers and staying connected with our Destination Marketing Organizations (DMOs), Destination Marketing Program (DMPs), tourism partners, and operators in the region. We have leveraged our Social Media channels to build a community of advocates for the South Eastern Ontario region. Our brand hashtag, #SouthEasternOntario, has been used over 22,000 times on Instagram alone. We invite you to use our hashtag in your Social Media posts but please note that we do not monitor hashtag usage on Facebook. 

On our South Eastern Ontario Social Media channels, we use “Mentions” and ‘Tags’ in our posts when we communicate with our Destination Marketing Organizations (DMOs), Destination Marketing Program (DMPs), and tourism partners. A mention is an act of adding another user’s handle (@) or account name to a Social Media post. A properly formatted mention allows our audience to click through to the profile of the user mentioned in the post and be directed to their page. A Tag is a keyword that is added to a Social Media post for the purpose of categorizing related content. You can also use tags to tag another profile in a post or photo, which creates a link to the user’s Social Media profile and associates them with the content. 

Like and Follow our South Eastern Ontario Social Media pages to get involved in the conversation and to keep us up to date with your offerings.

Facebook @South Eastern Ontario – Mention us in your captions.
Instagram @southeast.ontario – Tag us in your post, Mention us in the caption, & use our hashtag #SouthEasternOntario.
X (Twitter) @southeast_ontario – Tag us in your post, Mention us in the caption, & use our hashtag #SouthEasternOntario.

Why should you participate?

1. We can better promote you! 

Tag us in your post and mention us in your caption to tell us about your tourism product and experiences. Connecting with us keeps you top of mind in our marketing efforts – such as our website, social channels, newsletter, etc. This is a simple way for you to share your content with us.

2. Amplify your reach 

When you share your story with us, this gives you the opportunity to increase the visibility of your brand. When we share your story, we are amplifying your brand and sharing it with an entirely new audience (ours!) 

3. Reach a new audience

Try searching #SouthEasternOntario on Instagram and Twitter. Take a look at what visitors are talking about and doing in the region. Once you know what visitors are saying, we hope you’ll be excited to participate in the conversation by creating a similar post and engaging with other accounts. From this, your content and your brand can be seen by an audience that you may not have been able to reach before. 

A Note About Events

We have recently moved away from an events calendar on our website and are now linking directly to our Destination Marketing Organizations (DMOs) and Destination Marketing Program (DMPs) event pages on their website.

If you are using the Facebook Events listing on your page, keep us in mind: Tag us, mention us or ask us to be a co-host on your Facebook events as we can then easily share them on our events page. Any changes you make on your event will automatically show up wherever it has been shared on other Facebook events.

How do we respond to a post when South Eastern Ontario is Mentioned and Tagged?

As part of our engagement strategy, we will ‘Like’ all posts we are tagged and mentioned in and may leave a comment. We may share your post if it fits in with our tourism mandate, our current social media calendar allows it, and our number of daily posts hasn’t been exceeded. Or, we might just save it to refer back to at another time.

We check our Social Media notifications at least once a day as part of our daily routine. Due to volume, we cannot share all posts we are tagged/mentioned in. We are cautious about “overposting”, especially on Facebook when we have numerous campaigns running as it can disengage followers. Don’t be discouraged if your post isn’t reshared on our Social Media pages. Remember, you’re still feeding us information to help us in all of our marketing activities.

What to do when you have been Mentioned and Tagged in a post?

So, we have tagged and mentioned you in a post, what are we looking for in return? Here are different ways you can engage in a post when you have been featured. 

  • ‘Like’ the post – Acknowledges that you have seen it.
  • Leave a comment, maybe with more info about whatever is featured in the post, a thank-you for the feature, or you can just leave an emoji if you can’t think of anything to say. 
  • Reply to an inquiry from a user that you can answer way better than we can.
  • Share/Retweet the post if it’s relevant to your Followers. Bonus: sharing helps increase engagement for all of us!

The success of our consumer brand South Eastern Ontario depends upon the active engagement from our Followers and the participation from the tourism community across the region. Together, we can work towards increasing awareness and inspiring visitors to the South Eastern Ontario region.

Check out these post to better understand Social Media Engagement: Understanding and Using # Tags and @ Tags, How to Use Instagram Tagging for More Exposure, Social Mentions 101: What Are They and Why They’re Important.

As a tourism partner, make sure to Like and Follow our Industry accounts to stay up to date on tourism industry news, tips, and opportunities.

Facebook @RTO9 
Instagram @RTO9_ON 
X (Twitter) @RTO9_ON
LinkedIn @RTO 9